Legal
This Privacy Policy explains how Resense Pty Ltd ("KineticCare," "we," "us," or "our") collects, uses, stores, and protects your information when you use the KineticCare mobile application and website at kineticcare.app (together, the "App"). Because the App deals with health information, we've tried to be especially clear about what we collect and why.
Account information: your email address and any profile details you provide when creating an account.
Health information: see Section 2 below — this is the most sensitive category of data the App collects, and we treat it accordingly.
Usage data: how you interact with the App (screens visited, features used, session length), collected to improve the product and diagnose issues.
Device information: device type, operating system, and app version, used for compatibility and troubleshooting.
KineticCare collects health-related information provided by users, including body region, pain severity, symptom descriptions, medication details, mental health conditions, activity level, and dietary habits. This information is classified as sensitive personal data and is handled with the highest standard of care. We collect this data solely to provide personalised guidance within the app. We do not sell, rent, share, or disclose your health information to third parties for marketing, advertising, or commercial purposes.
KineticCare uses artificial intelligence to generate personalised physiotherapy guidance, exercise recommendations, and recovery assessments. All AI-generated content is for general informational and educational purposes only. It does not constitute medical advice, clinical diagnosis, or professional physiotherapy treatment. The recommendations provided by KineticCare are not a substitute for consultation with a qualified physiotherapist, doctor, or other licensed healthcare professional. If you are experiencing severe, persistent, or worsening symptoms, or if you have any concerns about your health, you should seek professional medical advice promptly. KineticCare accepts no liability for any injury, loss, or damage arising from reliance on AI-generated content.
KineticCare is a wellness and informational tool. It is not a medical device, and is not intended to diagnose, treat, cure, monitor, or prevent any disease or medical condition. The App does not replace clinical assessment, diagnosis, or treatment planning by a qualified healthcare professional. Use of the App does not establish a doctor-patient or therapist-patient relationship.
Pain journal entries, severity scores, and symptom descriptions are stored solely to provide personalised recommendations within the app and to track the user's own recovery progress.
User symptom data is processed by Anthropic's Claude AI to generate recommendations. By using the app, users consent to this processing. Anthropic processes this data under its own privacy policy, available at anthropic.com/privacy.
We work with a small number of trusted service providers to operate the App. Each only receives the information needed to perform its function:
| Provider | Purpose |
|---|---|
| Supabase | Database, authentication, and file storage |
| Stripe | Payment processing for web subscriptions |
| Apple / Google | Payment processing and account management for App Store / Google Play subscriptions |
| RevenueCat | Subscription and entitlement management for the native app |
| Anthropic (Claude) | AI-generated guidance, as described in Section 6 |
| YouTube | Embedded exercise videos within the App |
We do not sell your personal information to third parties.
KineticCare (operated by Resense Pty Ltd) retains your account and health information for as long as your account remains active, or as needed to provide the App's services.
To request deletion of your account and data: email [email protected] from the email address associated with your account, with the subject line "Account Deletion Request." We will confirm receipt and complete the deletion within 30 days.
Deleting your account permanently removes your profile information, assessment and session responses, journal entries, saved videos, and app activity history from our systems. Billing and transaction records (where applicable) may be retained for up to 5 years where required by Australian tax law, after which they are also deleted.
We use industry-standard security measures to protect your information, including encryption in transit and at rest, and database access controls (Row Level Security) that restrict who can access your data. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your information may be processed in countries other than your own, including Australia, Japan, and the United States, where our service providers operate (for example, our database is hosted in Japan). Where this occurs, we rely on those providers' own data protection safeguards and commitments.
Depending on where you live, you may have rights including the right to access, correct, or delete your personal information, the right to data portability, and the right to object to or restrict certain processing.
To exercise any of these rights, contact us using the details in Section 13.
KineticCare is not intended for use by anyone under 18 years of age, consistent with the eligibility requirement in our Terms of Service. We do not knowingly collect personal information from children under 18. If we become aware that we have done so, we will take steps to delete it.
Subscriptions are billed monthly at A$4.99, via Stripe for web subscribers or via Apple/Google in-app purchase (processed through RevenueCat) for App Store and Google Play subscribers. Billing and payment information is handled directly by these providers; KineticCare does not store your full payment card details. Refunds are governed by our Terms of Service.
We may update this Privacy Policy from time to time. Material changes will be notified via the App or by email. Continued use of the App after changes take effect constitutes acceptance of the updated policy.
Questions about this Privacy Policy, or requests relating to your personal information, can be directed to [email protected].