Legal
These Terms of Service ("Terms") govern your access to and use of the KineticCare mobile application and website at kineticcare.app (together, the "App"), operated by Resense Pty Ltd ("KineticCare," "we," "us," or "our"), an Australian company. By creating an account or using the App, you agree to be bound by these Terms. If you do not agree, please do not use the App.
KineticCare provides AI-powered physiotherapy guidance, including symptom assessment, exercise recommendations, and recovery tracking tools. The App is intended for general informational and educational purposes only. See Section 6 (Medical Disclaimer & AI-Generated Content) for important limitations on what the App does and does not provide.
You must be at least 18 years old, or the age of legal majority in your jurisdiction, to create an account and use the App.
3.1 Subscription Plans. KineticCare offers a free tier with limited features and a paid subscription ("KineticCare Pro") at A$4.99 per month, which unlocks full AI analysis, unlimited journal entries, progress tracking, and saved videos. Pricing is subject to change with reasonable notice.
3.2 Billing. Depending on how you access the App, your subscription is billed through one of the following:
Pricing may vary slightly by platform and region due to currency conversion and platform fees.
3.3 Free Trial. KineticCare does not currently offer a free trial period.
3.4 Automatic Renewal. Subscriptions renew automatically each billing period unless cancelled before the renewal date.
3.5 Cancellation. Web subscribers may cancel at any time via account settings. App Store and Google Play subscribers must cancel via their respective App Store or Google Play account settings, in accordance with each platform's own policies. Cancelling in-app navigation alone does not cancel an App Store or Google Play subscription.
3.6 Refund Policy. All subscription payments are non-refundable, except at KineticCare's sole discretion in cases of genuine billing error (such as duplicate charges).
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us promptly at the contact details in Section 12 if you suspect unauthorized use of your account.
You retain ownership of any content you submit to the App, including journal entries, symptom descriptions, and progress notes ("User Content"). By submitting User Content, you grant KineticCare a limited licence to use, store, and process it solely to provide and improve the App's services. You are responsible for ensuring your User Content does not violate any law or infringe any third party's rights.
KineticCare uses artificial intelligence to generate personalised physiotherapy guidance, exercise recommendations, and recovery assessments. All AI-generated content is for general informational and educational purposes only. It does not constitute medical advice, clinical diagnosis, or professional physiotherapy treatment, and it is not a substitute for consultation with a qualified physiotherapist, doctor, or other licensed healthcare professional.
If you are experiencing severe, persistent, or worsening symptoms, or have any concerns about your health, seek professional medical advice promptly. KineticCare is not a medical device and is not intended to diagnose, treat, cure, or prevent any disease or medical condition.
You agree not to: (a) use the App for any unlawful purpose; (b) attempt to reverse-engineer, decompile, or otherwise interfere with the App's operation; (c) misrepresent your identity or impersonate another person; or (d) use the App to harass, abuse, or harm another person.
We may suspend or terminate your account if you breach these Terms. You may stop using the App and cancel your subscription at any time in accordance with Section 3.5.
To the maximum extent permitted by law, KineticCare (operated by Resense Pty Ltd) provides the App and all content, recommendations, and AI-generated guidance on an "as is" and "as available" basis, without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement.
KineticCare's AI-generated guidance is for general informational and educational purposes only and does not constitute medical advice, diagnosis, or treatment, as set out in Section 6. You acknowledge that any decisions you make regarding your health, exercise, or recovery based on information from the App are made at your own discretion and risk.
To the maximum extent permitted by law, Resense Pty Ltd, its directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or goodwill, arising out of or in connection with your use of, or inability to use, the App — whether based on contract, tort, negligence, strict liability, or otherwise — even if advised of the possibility of such damages.
Where liability cannot be excluded by law, Resense Pty Ltd's total aggregate liability to you for any claim arising out of or relating to the App will not exceed the total amount you paid for your subscription in the twelve (12) months preceding the event giving rise to the claim.
We may update these Terms from time to time. Material changes will be notified via the App or by email. Continued use of the App after changes take effect constitutes acceptance of the updated Terms.
These Terms, and any dispute arising from them, are governed by the laws of Queensland, Australia, and you submit to the non-exclusive jurisdiction of the courts of Queensland.
Questions about these Terms can be directed to [email protected].